Privacy Policy

This is the privacy policy (“Privacy Policy”) for any application or web service owned or operated (collectively the “Platform”) provided by ECHOOO LABS PTE.LTD. company registration number 20222518G, with its registered office address at 3 Fraser Street #05-25 Duo Tower (“our”, “we”, or “Echooo”). Echooo is the controller of your personal data collected through the Platform and we are committed to protecting and respecting your privacy.


This Privacy Policy explains who we are, why and how we process personal data collected through your use of the Platform and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to. When you supply any personal data to us we have legal obligations towards you in the way we use that data. We must collect the information fairly and explain to you how we will use it. For ease of reading, we have divided this Privacy Policy into several sections:

  • Introduction
  • What information we collect
  • How and why we use/share your information
  • Security
  • International Data Transfers
  • Your rights
  • Contact details

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice that we may provide at or around the time that we collect or process personal data about you so that you are fully aware of how and why we are using that data.

This Privacy Policy supplements other notices and legal documents including the Terms of Service (“Terms”) and is not intended to override or replace them.

If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using the Platform.

We reserve the right to revise or amend this Privacy Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant, we will endeavor to email all of our registered users to make sure that they are informed of such changes.

Please note that the Platform is not intended for use by nor directed at anyone under the age of 18 and we do not knowingly collect data relating to children. If you believe we have collected personal information about your child, you may contact us at and request that we remove information about them.

2. What information we collect

2.1 What is personal data?

Where this Privacy Policy refers to ‘personal data’ it is referring to data about you from which you could be identified – such as your name, your date of birth, or your contact details.

We may also collect Anonymous Data, “Anonymous Data” means data, including aggregated and de-identified data, that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons.

We do not collect or upload private information that can be used to encrypt a blockchain transaction (known as private-key/seed-phrase/recovery-phrase).

By law all organizations who process your personal data in the Singapore are obliged to process your personal data in certain ways and to ensure that you are given an appropriate amount of information about how they use it. You also have various rights to seek information from those organizations about how they are using your data, and to prevent them from processing it unlawfully. For more information about these rights, please see the ‘Your Rights’ section of this Privacy Policy.

2.2 How and what types of data we collect from you when you use the Platform

When you use the Platform to register an account, fill in forms provided on the Platform, subscribe to our services or report a problem with the Platform, we may collect, store and use certain personal information that you disclose to us.

The information we collect from you may include (but is not limited to): your IP address, email address, telephone number, feedback, and log-in information.

We shall also collect information about you when you visit and interact with the Platform using technologies such as cookies. The following are examples of information we may collect:

  • Information about your device, browser or operating system.
  • Time zone setting.
  • Your IP address.
  • Broad geo-location information (country or city level location).
  • Information about interactions you have with the Platform (such as scrolling, clicks, inquiry and details about browsing history).
  • Information about the way you use and the actions you take within the Platform.
  • Length of time on the Platform and time spent within certain sections.
  • Response times.
  • Download errors.
  • Data from activity that is publicly visible and/or accessible on blockchains (this may include blockchain public addresses and information regarding purchases, sales, or transfers of crypto assets like tokens and NFTs etc.)

Please refer to your device’s help center to learn what controls you can use to remove cookies, block cookies, or disable IDFA tracking. If you do this, it may affect your use of our website or mobile application.

When using our service through the mobile device, we may be able to identify the general location of your mobile device. We may also collect the following information including but not limited to your mobile device’s brand, model, operating system, resolution, screen size, system version, Bluetooth settings, internet connection, mobile device’s Android Advertising ID, your IP address, your mobile country code, and your identity. We will also request access to your photos, media and files, your device’s camera, your Wi-Fi connection information, and your device ID.

We may also partner with third parties who may collect anonymous usage or statistical data through your use of the Platform (including, for example, sub contractors in technical, payment and/or delivery services, business partners, advertising networks, analytics providers).

We may also derive or collect inferences about you based on your platform interaction activities or the information we collect from you.

We may also collect information about how you use the Platform through Google Play’s Android Advertising ID technology and Apple iOS’s Advertising Identifier. This is used only by us and our trusted third party service providers (see “Service Providers” below) for advertising and user analytics. The advertising identifier will only be connected to personally identifiable information where you have provided us with your explicit consent. We will respect your user selections for this technology and will not use the data in any way which you have asked us not to. We are committed to abiding by Google and Apple’s terms of use and you may contact us, Google or Apple directly if you have any questions regarding our use of this technology.


We do not intentionally gather Personal Data from visitors who are under the age of 13. Our Terms of Service require all users to be at least 18 years old. Minors who are at least 13 years old but are under 18 years old may use a parent or guardian’s Echooo account, but only with the involvement of the account holder. If a child under 13 submits Personal Data to us and we learn that the Personal Data is the information of a child under 13, we will attempt to delete the information as soon as possible.

Updating your information

If you want to update the information you have previously given to us, you can contact us at

3. How and why we use/share your information

3.1 Lawful basis for processing your information

We will only use your personal data when the law allows us to. We use the information we gather through the Service to help us better understand how the Service and our products and services are being used. By identifying patterns and trends in usage, we can better design the Service and our products and services to improve your experience. We may also use this information for commercial and marketing purposes, as described below. Most commonly we will use your personal data in the following circumstances:

Where you have asked us to do so or consented to us doing so. ² Where we need to do so to perform a contract, we have entered into with you. Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests; Where we need to comply with a legal or regulatory obligation.

3.2 Marketing

You will receive marketing messages from us if you have given us your consent to do so or if you have provided feedback on our Platform and have not opted out of receiving marketing messages (and it is within our legal rights, when balanced against your rights and freedoms as an individual, to serve you with marketing).

To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email and update your account preferences. You may also contact us to inform us if you do not wish to receive any marketing materials from us.

3.3 Sharing your information

Depending on how and why you provide us with your personal data, we may share it in the following ways:

We may share your personal information with any member of our group where there is a valid and lawful reason to do so, or with analytics that assist us in the improvement and optimization of the Platform. We may also disclose your personal information to third parties in the following events: If we were to sell or buy any business or assets, in which case we might disclose your personal information to the prospective seller or buyer of such business or assets. If Echooo or substantially all of its assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets; If we are under a duty to disclose or share your personal information to comply with any legal obligation, or in order to enforce or apply the Terms; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

3.4 Service Providers

Our service providers provide us with a variety of administrative, statistical, and technical services. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this information and do not use it for any other purpose. We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject. At present Amazon Web Services, Google Analytics etc. are trusted third party service providers of ours.

3.5 Other Disclosures

During your use of the Platform, your app store provider and mobile network operator may also collect personal information about you regarding your use of the Platform such as your identity, your usage and location.

These third parties shall act as separate and independent controllers of that personal data and shall process it in accordance with their own privacy policy.

3.6 Links to third party sites The Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. We may also provide links to third party websites that are not affiliated with the Platform. Third party websites are out of our control and are not covered by this Privacy Policy. If you access third party sites using the links provided, the operators of these sites may collect information from you that could be used by them, in accordance with their own privacy policies. Please check these policies before you submit any personal data to those websites.

4. Security

Echooo takes the protection of your information very seriously. We have put in place appropriate physical, electronic and managerial security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed, including use of secure servers, passwords and industry standard encryption for data both in transit and at rest for data in transit we use up-to-date versions of SSL and for data at rest we use AES-256

Where we have given you a password that enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

5. International Data Transfers

Please note that some of our service providers may be based outside of Singapore. These service providers may work for us or for one of our suppliers and may be engaged in, among other things, the fulfilment of your request for information, products and services, the processing of your payment details and the provision of support services.

Where we transfer your data to a service provider that is outside of the Singapore we seek to ensure that appropriate safeguards are in place to make sure that your personal data is held securely and that your rights as a data subject are upheld. By submitting your personal information, you agree to this transfer, storing or processing. If you would like more information about the mechanism via which your personal data is transferred, please contact

6. Your Rights

As a data subject you have several rights in relation to your personal data. Below, we have described the various rights that you have as well as how you can exercise them.

7. Right of Access

You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a “subject access request”).

Please note that this right entitles you to receive a copy of the personal data that we hold about you to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request.

7.1 Your Right to Rectification and Erasure

You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right.

You may also ask us to erase personal data that we control if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”). Although we will do everything to respect your request and personal data it may not always be possible to erase all of your personal data as there may be legal requirements to keep certain personal data or technical limitations to the data we can delete; for example, we are not able to satisfy requests to erase records and information recorded on the blockchain, including, but not limited to, your chosen user name, your transaction history and your account balance.

There may also be legitimate interests in keeping certain data including, amongst others, if the data is required for the Platform to function. If this is the case, we will continue to process this data.

If erasure is not technically possible or we believe that we have a good legal reason to continue processing personal data that you ask us to erase, we will tell you this and our reasoning at the time we respond to your request.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. You can also delete the account information from Echooo App : 「Settings」- 「Account & Security」 - 「Delete Account」 If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.

7.2 Your Right to Restrict Processing

Where we process your personal data based on a legitimate interest you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.

You may also ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us verify that data‘s accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.

Please note that if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to stop processing, we will tell you what that reason is, either at the time we first respond to your request or after we have had the opportunity to consider and investigate it.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.

7.3 Your Right to Portability

Where you wish to transfer certain personal data that we hold about you, which is processed by automated means, to a third party you may write to us and ask us to provide it to you in a commonly used machine-readable format.

Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data from us to a third party we are happy to consider such requests.

7.4 Your Right to object to processing

You may object to processing of your personal data where we rely on legitimate interest for processing that personal data. We will comply with your request unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.

7.5 Your Right to stop receiving communications

For details on your rights to ask us to stop sending you various kinds of communications, please contact us.

Your Right to object to automated decision-making and profiling,You have the right to be informed about the existence of any automated decision-making and profiling of your personal data, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you.

7.6 Withdrawal of consent

Where we are relying on consent to process your personal data you may withdraw consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

7.7 Exercising your rights

When you write to us making a request to exercise your rights we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity. It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be, the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you).

7.8 Amendments to this Privacy Policy.

We will notify users of changes to this Privacy Policy by posting the amended terms on the Service in advance of the effective date of the changes. If you do not agree to the changes, you should discontinue your use of the Service prior to the time the modified privacy policy takes effect. If you continue using the Service after the modified privacy policy takes effect, you will be bound by the modified privacy policy.

8. Contact Details

If you have any queries regarding this Privacy Policy, if you wish to exercise any of your rights set out above or if you think that the Privacy Policy has not been followed, please contact us by emailing at

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